Cancellation Policies

Please refer to our Cancellation Policies.

Cancellation and return policy:

Groups larger than 3 rooms, which cancel at least 30 days in advance, will lose 50% of the advance; The advance will NOT be refundable upon cancellation within 30 days prior to your arrival, however, a change of date will be accepted subject to availability, as long as the cancellation is made 8 days before your arrival.
Reservations of 3 rooms or less that cancel with a minimum of 8 days next to your arrival, will lose 50% of the advance; the advance will not be refundable if the cancellation is made within 8 days prior to arrival, however, a change of date will be accepted subject to availability, if the cancellation is made, 48 hours before your arrival.

FAQ

Frequent questions

  • Time of entry?

    From 2:00 p.m. you and your companions can occupy your rooms.

  • Departure time?

    The departure time is at 13:00 hrs. We have a hold for your luggage.

  • Do you accept pets?

    Our facilities are not adapted for the stay of pets so we cannot receive them.

  • Can I cancel my reservation?

    If you cancel with more than 30 days in advance you get 50% of the advance.

  • What public transportation is near the hotel?

    Station Allende de la línea 2 del METRO (Taxqueña - Cuatro caminos) and the station República de Chile del metrobus línea 4 (Aeropuerto-Buenavista).